REFUND POLICY

We only accept return of products for refund or replacement only if the products delivered are damaged or not as per your order, at the time of delivery.

For return of products for refund or replacement, intimation should reach us at info@valleyagrofoods.com within 3 days from the date of delivery.

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original invoice.

Items not as per your order must be returned in an unopened, saleable condition, otherwise the same will not be taken back.

All returns must be sent to:

Valley Agro Foods

11- 12- 12 A, Industrial Area,

SULTANPUR, CHAMBA, Himachal Pradesh

Phone: +91 98056 97707

E-mail: info@valleyagrofoods.com

Website: www.valleyagrofoods.com.

The courier charges for returning damaged items or item not as described, up to a limit of the courier charges borne by the customer during his purchase, will be borne by Valley Agro Foods through a refund or by providing a credit for use against a subsequent purchase by the customer.

Products under discounts(if applicable): Only regular priced items may be refunded, unfortunately products under discounts cannot be refunded.

Please note that we cannot offer exchanges or refunds on any opened or used products unless it was in a damaged condition at the time of delivery.

If you are shipping an item over Rs.1000/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

Upon receipt of the returned item, we will fully examine it and notify you via email, within 10 business days, whether you are entitled to a replacement or refund. If you are entitled to a replacement, we will provide the same or we will refund your purchase price and a credit will automatically be applied to your original method of payment.

For processing of refund or replacement against a damaged item or an item not as per your order, please allow up to three weeks’ time, from the receipt of the returned item at our office in Bangalore.

You will be contacted once your replacement or refund has been processed.

Consent:

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it.

 How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@valleyagrofoods.com or

 Valley Agro Foods

11- 12- 12 A, Industrial Area,

SULTANPUR, CHAMBA, Himachal Pradesh

 Disclosure:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 Shopify:

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

 PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 How we use cookies:

amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorised to access our website, use any of our website’s services or place an order on our website.

 Use of our Website: You agree to use our website for legitimate purposes and not for any illegal or unauthorised purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your country or state of residence and are legally capable of entering into a binding contract.

 You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorised access to our systems.

 You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorise us to collect and use this information to contact you in accordance with our Privacy Policy.

 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 General Conditions:

 We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

 You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

 Products or Services:

 All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

 Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Indian Rupees.

 We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

 The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

 In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

 Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

 Indemnification:

 You agree to defend and indemnify us, and hold us and our affiliates harmless, and our respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

 Entire Agreement:

 The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

 Waiver:

 Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Purchases are shipped from our office in Bangalore, Karnataka, India. Our endeavour is to make the products reach you within 10 business days from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by third party courier and logistics companies or Postal Services usually on business days between 10.30 am – 5 pm.

Goods will need to be signed upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

We are not responsible for damage of products after delivery.

All claims for shortages or damages must be reported through an email to info@valleyagrofoods.com within 3 days from the date of delivery.

Shortage of goods if any needs to be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

Delivery Charges - Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

PRIVACY & SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement.

To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that these electronic communications will satisfy any legal requirement for communications in writing.

When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete including your credit or debit card details are correct and your own.

We will confirm receipt of your order by sending you an email summarising the details of your order ('Order Confirmation Email'); this is the point at which we accept your order and the contract is formed.

ORDERING

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites.

Cash Cards

Digital Wallets (Oxigen, Mobikwik etc.)

To receive promotions, become a member of www.valleyagrofoods.com.

From time-to-time we will contact you via email with promotion codes. If you would like to become a member simply click "you are not logged in" at the top of the page. The process only takes a minute. The only information we will collect from you will include you: name, email, and birthday. You will need to create a password as well. If you decide that you would like to discontinue receiving promotions from time-to-time for us you may opt-out by clicking on the 'opt-out link' at the bottom of the promotional email and following the simple steps.

Prices and promotions displayed on this website apply to items ordered via the website only and may not necessarily be available placing an order via email, fax or post.

All promotions are available for the stated time period only and are subject to availability. Promotions and NEW products will be available from time to time on our web site, you will also be notified via Email if you registered to our Newsletter.

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site are in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Our products are liable for VAT in India.

VIEWING ORDERS

Track your order with your Order ID. Your order ID can be found in the order confirmation email or SMS.

If you already have a www.valleyagrofoods.com account, just ‘sign in’ to your account to view your Order History and Status.

UPDATING ACCOUNT INFORMATION

To change your account information, just ‘sign in’ to your account and click the 'View Addresses' link to change your profile.

To change your Account Password, in the 'Sign in' page click 'forgot password' link to reset your password.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@valleyagrofoods.com

If the order is cancelled before dispatching, full money will be refunded. But once the products are dispatched,cancellation is not accepted.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.Gift cards are not returnable.